Conditions of Use

All PM jewels will have our standard engraving, any changes can be made but will incur an additional cost.

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to jewelfactory.com.au indicates acceptance of these terms and conditions. jewelfactory.com.au reserves the right to make changes to this site and these terms and conditions at any time.

Links to other websites and services

Our website contains links to other sites on the Internet which are not under the control of and are not maintained by us. You acknowledge that jewelfactory.com.au is not responsible for the operation of or content located on or through any such site.

Copyright

This site is owned and operated by jewelfactory.com.au. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of jewelfactory.com.au.

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without jewelfactory.com.au’s prior written permission.

All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Shopping with jewelfactory.com.au

When you ask for a quotation on-line, we quickly send a copy to you by e-mail. This email is produced automatically so that you have confirmation of your request details. jewelfactory.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. jewelfactory.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

Prices

Our prices are shown on our website. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, jewelfactory.com.au shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. jewelfactory.com.au shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, jewelfactory.com.au will made a refund in full by bank transfer only or will give you a voucher. All offers are available while stocks last.

Payment

The prices on our website are Tax included for Australian Residents and Tax excluded for overseas countries.

You may use our "Currency Converter" to estimate the price of good in other currencies.

The "currency converter" is only a guide and does not accurately reflect current exchanges rates.

For overseas countries, after acceptation of our quotation, you could pay by bank transfer only.

Shipping Charges

We ship most of our orders via Australian Post. Shipping charges will be calculated and added to our quotation. We reserve the right to not ship to certain countries, due to uncertain delivery service.

Orders outside Australia

We offer Worldwide Shipping on almost all of our products. Because of International borders, some details are different from domestic shipments. You are responsible for any and all Customs Charges and/or Duties. We are unable to undervalue shipments for Customs purposes. All prices in our site are in Australian Dollars and shipping is always an additional charge.

Our responsibility

All items purchased from jewelfactory.com.au are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control. We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong. You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse. We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control. This does not affect your statutory rights as a consumer.

Return Policy

**All Sales Should be Considered Final ***

Returns will only be accepted for defective products

We will replace - less shipping costs - on any defective merchandise purchased from jewelfactory.com.au within 7 days of the purchase date. You must return the product (Retail Box product included) to us undamaged and in perfect condition with all manuals and enclosures that shipped with the product. Damaged and/or incomplete products are subject to restocking fees of from 10% to 50%. In cases of major damage or abuse, the product may be refused.

All returns must be pre-arranged through our returns department. All returns must be arranged within 7 days of the purchase date. Email contact @jewelfactory.com.au with Your Name, the title of the product, and the specific defect you have encountered. When pre-arranging your return/exchange, you will be assigned a Return Authorisation Number (RAN) which will be used to manage the return, exchange. Returned merchandise will not be accepted without a Return Authorisation Number.

Shipping charges are non-refundable on any purchase from jewelfactory.com.au. The buyer is responsible for shipping all merchandise back to our location for returns or exchanges. If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. Email for a replacement shipment. We will include a prepaid return mailer in your replacement shipment that you can use to return the incorrect product.

Jurisdiction

You agree that any legal action brought against jewelfactory.com.au shall be governed by the laws of Queensland without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the jewelfactory.com.au sites shall be an appropriate state court located in Gold coast Australia.